Terms of Service

Effective Date: March 19, 2026
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Cross and Compass Education LLC (“Company,” “we,” “us,” or “our”).
By using our services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use our services, or have the consent of a parent or legal guardian.
By using our services, you represent that you meet these requirements.

2. Services

We provide tutoring and consulting services, including academic support, test preparation, and educational guidance.
Services may be delivered directly by the Company or by tutors, employees, or independent contractors acting on our behalf.
We reserve the right to modify or discontinue any part of the services at any time.

3. User Accounts

You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts at our discretion.

4. Payments and Billing

All sessions must be paid in advance unless otherwise agreed.
Prices are subject to change at any time.
We reserve the right to refuse or cancel any order or booking.
You agree to provide current, complete, and accurate billing information.

5. Cancellations and Refunds

Canceled sessions are non-refundable.
Rescheduling requests require at least 48 hours’ notice.
Failure to attend a scheduled session (“no-show”) results in forfeiture of the session fee.
Arrival of 15+ minutes will be considered “no-show”.
Refunds, if any, are issued at our discretion unless otherwise stated
We reserve the right to modify this policy at any time.

6. Scheduling and Availability

Sessions must be scheduled in advance and are subject to availability.
We are not responsible for missed sessions due to:
- User scheduling errors
- Time zone confusion
- Failure to attend
We may reschedule sessions when necessary.

7. Academic Integrity

Our services are intended to support learning and understanding.
You agree not to use our services for academic dishonesty, including:
- Completing assignments, exams, or assessments on your behalf
- Impersonation or misrepresentation
We reserve the right to refuse or terminate services for violations.

8. Acceptable Use

You agree not to:
- Use the services for any unlawful purpose
- Harass, abuse, or harm others
- Upload malicious code or interfere with the platform
- Attempt to gain unauthorized access to systems
Violation may result in immediate termination.

9. Intellectual Property

All materials, content, and resources provided by the Company are owned by or licensed to us.
You may not reproduce, distribute, or exploit any content without prior written consent.

10. User Content and Feedback

Any feedback, suggestions, or submissions you provide may be used by us without restriction or compensation.
You agree that your submissions do not violate any third-party rights.

11. Third-Party Services

Our services may include links or integrations with third-party tools or websites.
We are not responsible for the content, policies, or practices of third parties.

12. Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind. We do not guarantee:
- Specific academic results
- Uninterrupted or error-free service
- Accuracy or completeness of content
Use of the services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount you paid for services.

14. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates, employees, contractors, and agents from any claims, damages, or expenses arising from:
- Your use of the services
- Your violation of these Terms
- Your violation of any law or third-party rights

15. Termination

We may suspend or terminate your access at any time, with or without notice, for any violation of these Terms.
You remain responsible for any outstanding payments.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the use of our services.

18. Governing Law

These Terms shall be governed by the laws of the State of California.

19. Changes to Terms

We may update these Terms at any time.
Your continued use of the services constitutes acceptance of any changes.

20. Contact Information

For questions about these Terms, contact us at info@crosscompassedu.com